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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: August 10, 2025

1. Information We Collect

Personal Information

  • Account information (name, email address, password)
  • Payment information (processed securely through third-party providers)
  • Profile information and preferences
  • Communication records when you contact us

Content Information

  • Scripts and text content you provide for testimonial generation
  • Avatar selections and customization preferences
  • Generated testimonial videos and associated metadata
  • Usage patterns and interaction data with our platform

Technical Information

  • IP address, browser type, and device information
  • Log files and usage analytics
  • Cookies and similar tracking technologies
  • Performance and error reporting data

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI testimonial generation services
  • Process your payments and manage your account
  • Generate personalized testimonial videos using AI technology
  • Communicate with you about your account and our services
  • Analyze usage patterns to enhance user experience
  • Ensure platform security and prevent fraud
  • Comply with legal obligations and enforce our terms

3. AI Processing & Video Generation

Important Notice

Our AI technology processes your text content to generate realistic testimonial videos. This involves advanced machine learning algorithms that analyze and synthesize speech patterns, facial expressions, and voice characteristics.

AI Processing Details

  • Text-to-speech conversion using neural networks
  • Avatar animation and lip-sync generation
  • Voice synthesis and audio processing
  • Quality enhancement and optimization algorithms

Data Retention for AI Training

We may retain anonymized and aggregated data from testimonial generation to improve our AI models. This data cannot be used to identify you personally and helps us enhance the quality and accuracy of our AI-generated content.

4. Data Sharing & Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our platform (cloud hosting, payment processing, analytics)
  • Business Partners: Trusted partners who provide complementary services (with your consent)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Multi-factor authentication for account access
  • Automated backup and disaster recovery systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@testimonialai.com. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our platform
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules for intra-group transfers

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13, we will delete such information from our systems promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our platform

Your continued use of our service after the effective date of the updated policy constitutes acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@testimonialai.com

Data Protection Officer

dpo@testimonialai.com

Mailing Address

TestimonialAI, Inc.
123 Privacy Street
San Francisco, CA 94105
United States

Response Time

We aim to respond to all privacy-related inquiries within 30 days.

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